Delivery and Payment

We handle your orders with the greatest care. As we make many pieces only once you order, the delivery process depends on the type of product chosen.

Leatherworking tools: a hammer, a hole punch and an awl
This is an English translation of the original Slovak document, provided for your convenience. In the event of any discrepancy between the two versions, the Slovak version shall prevail. Slovenská verzia

1. Payment options

So that we can begin work on your piece, we offer the following secure payment methods:

  • Online card payment: Fast and secure payment via a payment gateway.

  • Bank transfer: After you complete your order, you will receive an e-mail with the payment details. We begin making/dispatching the goods once the funds have been credited to our account. If you’re paying from abroad, use a standard SEPA transfer in euros – you’ll find both the IBAN and the BIC (SWIFT) in the e-mail.

All prices are in euros (EUR).

2. Delivery methods

We work with trusted carriers so that your parcel reaches you safely:

  • Packeta: Delivery to the pick-up point of your choice, to a parcel locker (Z-BOX and partner lockers) or to your address – depending on the country.

  • Slovakia: Packeta pick-up point or Z-BOX 4,50 €, free delivery on orders from 200 €.
  • Czech Republic: Packeta pick-up point or Z-BOX 5,20 €, free delivery on orders from 200 €.
  • Hungary, Poland, Austria: pick-up point or parcel locker 6,90 € (home delivery only in Austria), home delivery 8,90 €, free delivery on orders from 250 €.
  • Other EU countries: pick-up point or parcel locker 9,90 € (where available), home delivery 12,90 €, free delivery on orders from 300 €.

We deliver to 26 countries of the European Union (all except Malta). You’ll see the options and the price for your country at checkout once you’ve entered your address.

3. Delivery times

  • Made-to-measure products: As we make every harness or accessory exactly to your measurements, the production time is individual and is always stated in the description of the specific product. The period begins to run on the day on which payment is received and all required measurements have been supplied.

  • Products in stock: Finished products that we hold in stock are usually dispatched within 1–3 working days of receipt of payment.

  • Delivery abroad: Once dispatched, Packeta usually delivers your parcel within 2–7 working days, depending on the country and the carrier.

4. Important information

  • Checking your parcel: When you receive the parcel from the carrier, please check whether the packaging is damaged. If you see significant damage, don’t accept the parcel – you can refuse it at the pick-up point, or with home delivery, draw up a damage report with the courier – and let us know at info@harnesstor.sk.

  • Notifications: We will inform you by e-mail of every step (receipt of payment, start of production, dispatch of the parcel).